Patient-written portal messages jumped 153% between 2020 and 2025, as patients increasingly turned to tools such as MyChart to reach their clinicians, Healthcare Dive reported. Health systems have responded by adopting generative artificial intelligence to help clinicians draft replies. New research published July 7, 2026 in JAMA Network Open indicates patients say they will accept […]
Patient-written portal messages jumped 153% between 2020 and 2025, as patients increasingly turned to tools such as MyChart to reach their clinicians, Healthcare Dive reported. Health systems have responded by adopting generative artificial intelligence to help clinicians draft replies. New research published July 7, 2026 in JAMA Network Open indicates patients say they will accept […]
